Privacy Policy

Effective Date: May 2025

Welcome to Sendd, a product operated by Neuristics Ltd ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Sendd Chrome extension and related services.

1. Who We Are

  • Company: Neuristics Ltd

  • Trading As: Sendd

  • Registered in: United Kingdom

  • Contact: hello@sendd.ai

2. What We Collect

We collect and process the following types of personal data:

Google Account Info Name, email, profile image (via Google OAuth) ✅ Yes

Usage Analytics Feature usage, session data (via PostHog) ✅ Yes

Voice Input Your dictated speech ❌ No

Email Content Transcribed and formatted email content ❌ No

Billing Info Payment details via Stripe (we do not store card info) ❌ No

We do not access or store the content of your Gmail inbox.

3. How We Use Your Data

We use your data to:

  • Authenticate your account using Google

  • Generate and insert professional emails from your voice input

  • Deliver features and improve the product (via analytics)

  • Process payments for paid plans

  • Provide support and respond to your inquiries

4. How Your Data Is Processed

  • Audio Transcription: Your voice is transcribed by Google Gemini.

  • Text Formatting: Transcribed text is processed by Google Gemini to format it professionally.

  • Analytics: We use PostHog to understand usage and improve the product.

  • Payments: We use Stripe to handle subscriptions and billing.

These services only process your data to help us deliver Sendd, under strict confidentiality and data protection terms.

5. Data Storage & Retention

  • We store your account information (e.g., name, email, plan status) for up to 1 year after your last activity or account deletion.

  • We do not store any voice recordings or email content.

You can delete your account at any time by contacting us at hello@sendd.ai.

6. Your Rights (GDPR / UK GDPR)

If you're in the UK or EEA, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Object to or restrict processing

  • Data portability

To exercise any of these rights, email hello@sendd.ai.

7. Children’s Privacy

Sendd is not intended for use by anyone under the age of 16 where applicable by law. We do not knowingly collect data from children.

8. Data Security

We take your privacy seriously and implement appropriate security measures to protect your data, including encryption, access controls, and limited retention periods.

9. AI Disclaimer

Emails generated by Sendd use artificial intelligence (AI) and may not always be accurate. You are responsible for reviewing and approving the final content before sending.

10. Account Termination

We may suspend or terminate accounts that abuse the service, violate our terms, or attempt to misuse AI for harmful or deceptive purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or within the app.

12. Questions or Concerns?

Email us at hello@sendd.ai with any privacy-related inquiries.